30-Day Return Guarantee
We offer a 30-day return policy. You can request a return within 30 days from the date you receive your item.
Eligibility Criteria
- Items must be in original condition: unused, unworn, with tags attached, and in the original packaging.
- Please include your order number and reason for return when contacting us.
Return Process
- Email us at [email protected] to initiate a return.
- Return Address:
RM A07, 1701-02 New Trend Centre, 704 Prince Edward Rd East, San Po Kong, Hong Kong
Processing Rules
- All returns require prior approval; unauthorized returns will not be accepted.
- Upon approval, we will provide a return shipping label and detailed instructions.
Return Methods & Shipping Costs
- Mail Return: Items can be returned by mail.
- Shipping Label Policy:
Defective Products: Prepaid return label (free shipping).
Customer Remorse: You are responsible for return shipping costs.
Refund Terms
- Defective Items: Contact us for repair or replacement. If unresolved, we will send a replacement.
- Non-Defective Returns: Refund of product price within 30 days of receipt. Original shipping fees are non-refundable.
- Note: No restocking fees apply.
Exchanges
For exchanges, we recommend returning the item for a refund and placing a new order for the desired product.
Refund Process
- We will notify you of the approval status after inspecting the returned item.
- Approved refunds will be processed to your original payment method within 2 business days.
- Please allow additional time for your bank or payment provider to process the refund.
- If you haven’t received your refund within 5 business days of approval, contact [email protected].
Order Cancellation Policy
If an order is canceled due to unavailability or other reasons, a full refund will be issued to the original payment method.
Contact Information
- Company: Frigidairewater
- Email: [email protected]
- Address: RM A07, 1701-02 New Trend Centre, 704 Prince Edward Rd East, San Po Kong, Hong Kong
Last Updated: June 23, 2025